This Privacy Policy ("Policy") governs the collection, use, storage, transfer, disclosure, and protection of Personal Data by HomeBridge India ("Company", "we", "our", "us") in relation to www.HomeBridge.in and associated services including property management, leasing, tenant onboarding, rent collection, and revenue-sharing arrangements.

1. SCOPE AND APPLICABILITY

This Policy applies to property owners (including NRIs), tenants, prospective tenants, business partners, service providers, and website visitors interacting with HomeBridge India.

2. LEGAL FRAMEWORK

• Information Technology Act, 2000
• IT (Reasonable Security Practices and SPDI) Rules, 2011
• Applicable provisions of Indian Contract Act, 1872
• Income Tax Act, 1961
• GDPR principles (where applicable for EU/UK NRIs)

3. CATEGORIES OF DATA COLLECTED

• 3.1 Personal Identification Data – Name, Address, Contact Details, Date of Birth.
• 3.2 Government Identification – PAN, Aadhaar, Passport, OCI, Visa documents.
• 3.3 Financial Information – Bank account details, IFSC/SWIFT, rental income records.
• 3.4 Property Documentation – Ownership deeds, agreements, inspection reports.
• 3.5 Technical Data – IP address, browser details, cookies, device identifiers.

4. PURPOSE OF PROCESSING

• Execution of property management agreements
• Tenant verification & KYC compliance
• Rent collection & revenue disbursement
• Legal documentation & compliance reporting
• Fraud prevention & risk mitigation
• Customer communication & support

5. SENSITIVE PERSONAL DATA (SPDI)

Financial information and government identification numbers constitute Sensitive Personal Data. Such information is collected only with explicit consent and processed in accordance with Indian law and reasonable security practices.

6. DATA SHARING AND SUB-PROCESSORS

• Banking & payment gateway partners
• Background verification agencies
• Legal advisors & auditors
• Cloud infrastructure providers
• Government authorities when legally required

All partners are bound by confidentiality and data protection obligations.

7. CROSS-BORDER TRANSFERS

For NRIs and international clients, data may be processed in India or other jurisdictions where our service providers operate, subject to adequate safeguards.

8. DATA RETENTION POLICY

• During the active contractual relationship
• As required under taxation & regulatory laws
• For dispute resolution purposes

Data no longer required shall be securely deleted or anonymized.

9. SECURITY MEASURES

• SSL encryption
• Secure cloud hosting
• Role-based access control
• Periodic security audits
• Encrypted storage of sensitive documents

10. DATA BREACH NOTIFICATION

In the event of a data breach affecting personal information, HomeBridge shall take reasonable steps to contain, assess, and notify affected parties and authorities as required under applicable law.

11. USER RIGHTS

Users may request access, correction, deletion (subject to statutory obligations), withdraw consent, or lodge complaints by contacting support@homebridge.in.

12. AUTOMATED DECISION-MAKING

Tenant screening and risk assessments may involve automated processing tools. However, final decisions are subject to human review.

13. AML & KYC COMPLIANCE

HomeBridge may collect identification and financial records to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

14. LIMITATION OF LIABILITY

While reasonable security safeguards are implemented, HomeBridge shall not be liable for unauthorized access beyond its reasonable control.

15. GOVERNING LAW AND JURISDICTION

This Policy is governed by the laws of India. Disputes shall be subject to jurisdiction of courts located in [Insert City].

16. GRIEVANCE OFFICER

Name: Himanshu Awasthi

Email: grievance@homebridge.in

Address: Bilaspur Chhattisgarh-India -495001

Response Timeline: Within 30 days from receipt of complaint.